Return and Refund Policy
Effective Date: February 22, 2026
At BDS Books, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.
1. Return Window
Customers in the United States may return eligible items within 30 days of receiving their order.
Products must be unused, undamaged, and in their original condition with all packaging, tags, labels, and accessories included.
Returns must be initiated within 30 days of delivery.
We do not charge any restocking fees.
2. Return Costs
Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free. BDS Books will arrange a replacement or full refund.
Change of Mind: If you decide you no longer want the item, or ordered the wrong product, you are responsible for the return shipping cost.
Lost or Never Delivered Items: If your product never arrives, contact us. If the package cannot be located, a full refund will be issued.
Shipping fees paid at checkout are non-refundable.
3. How to Return
Contact Us: Email help@bdsbooks.us with your order number, reason for return, and clear photos (if applicable).
Review: Our customer service team will review your request within 1 business day and send return instructions.
Authorization: If approved, you will receive a Return Authorization (RA) number and a prepaid return label (if applicable).
Repack: Place the item securely in its original packaging with all accessories and documents.
Ship: Attach the RA label and send via the instructed courier.
4. Refunds
Once your return arrives, we will inspect the item to confirm it meets our return criteria.
Approved refunds are processed within 7 business days. Timing may vary depending on your bank or payment provider.
Refunds are issued to the original payment method used at checkout.
Refunds are approved only if the product meets eligibility criteria (unused, undamaged, original packaging).
5. Exchanges
Need a different book or product? Contact us at help@bdsbooks.us within 30 days of receipt and we’ll arrange a quick exchange. The product must be unused and in its original packaging.
6. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.
7. Legal Rights
This Return & Refund Policy does not affect your statutory or legal consumer rights under applicable law.
8. Company Information
Address: 1200 1st Ave N B, Fargo, ND 58102, United States
Email: help@bdsbooks.us
Phone: +1 701-232-4551
Customer Service Opening Hours:
- Monday - Saturday: 10:00 AM – 5:00 PM (CT)
- Sunday: Closed
🕒 Response Time: We respond within one business day.